A1/GX Troubleshooting Guide

Dust tank and belts regularly.

Clean the inside groove of the monorail where the wheels run.
To do this, run a damp cloth with your finger up and down the inside of the groove. This will clean out the oxide (fine powder), dirt, dust, etc. which builds up with use.

Each week, inspect the bolts along the tank assembly and rail assembly to ensure they are all secure in the frame of the rower. If necessary, use a 5mm allen key to tighten any bolts that have come loose.

On a weekly basis, check the alignment of the recoil belt; it can, sometimes, come misaligned on the front pulleys (see picture).  If the recoil belt is off a pulley, the recoil of the handle will be sluggish and not feel smooth. It can also lead to fraying of the belt. Check the recoil belt is aligned and runs over each pulley correctly and smoothly as seen in the second picture.

1. Stand the unit up and unclip the bungee cord from the recoil strap.

2. Using the 5mm Allen key, remove the 2 vertically positioned bolts holding the rear leg onto the monorail.

3. Slide out the rubber rail stoppers and remove the seat from the rail.

4. Clean each wheel with a cloth. While the seat is removed, using a damp cloth or small roller brush, clean out the groove on the monorail.

To test the strength of the recoil, lift the handle out of the handle rests and release the handle so it slides along the top deck, towards the forward riser pulley. The handle should slide smoothly and quickly all the way to the front.

Purification tablets should be included in your Owner’s Pack or the WaterRower GX Maintenance Kit. We recommend adding 1 tablet to the water every 6 months. If the water turns cloudy and does not clear when adding the tablet, it may be best to change out the water. Please use the hand syphon pump and refer to our service website at www.waterrowerservice.com on how to remove and add the water.

*Note: If you use the blue dye in your tank, it is not recommended that you use the purification tablets.  Discoloration may occur if you do so. Instead, please visually monitor water quality and change when necessary. It is recommended that dyed water is changed out every year.

As with any furniture, wood needs to be oiled to keep its luster and shine. With changes in temperature and humidity, the wood can dry out.  We recommend using Danish Oil to maintain the wood.

The tank stopper can fall out, on occasion, and you will need to reinsert it into position. You may need to moisten the tank stopper to help with putting it back into position.

Every 6 months, review the stitching and wear on the handle strap. If you notice excessive wear, replace the handle. Fraying can be caused by incorrect use. Please see instructions on our service site for replacing the handle.

If the monitor readings begin to fade or are incorrect, we recommend changing the batteries. 2 AA batteries are located behind the monitor. Using a Phillips screwdriver, unscrew the 2 screws, one on top and one on bottom of the monitor, and gently lift to access the battery pack located behind the monitor. (Please note: the monitor is connected to a sensor wire and pulling too hard may cause damage). Replace the batteries and reattach the screws to the footboard. Check the batteries are positioned correctly in the battery pack and the connection between the monitor and sensor has not come apart.

Over time, and with use, the bungee cord can lose its elasticity, which will affect the recoil of the machine. If this happens, it should to be replaced.  To do this, remove the two horizontally positioned bolts with the 5mm allen key from the bungee pod. You may need to put pressure on the JCNs on the outside of the rear leg to remove the bolts completely.

Remove the old bungee assembly and position the new one into place on the rear leg. Replace the JCNs (on the outside of the leg) and the bolts (on the inside) and tighten. Again, you may need to put pressure on the JCNs in order to completely tighten the bolts.