WaterRower Service and Support

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WaterRower Natural
WaterRower Xeno Mueller
WaterRower Oxbridge
WaterRower Classic
WaterRower Club
WaterRower A1/GX
WaterRower M1 Hi/LoRise
WaterRower S1
WaterRower Series 3
WaterRower Series 2
WaterRower Series 1
Slider Dynamic

Popular Topics

All the topics, resources, and contact options you need for your WaterRower.

Software and Drivers

Make the most out of your WaterRower experience by pairing it up with our latest software. Race against other users or simply train & track your progress!


Series 4 Performance Monitor

Service and Warranty

Get additional support from WaterRower, the people who know your rower best. Find out if your product is still in warranty or learn more about what is covered.

Running low on Purification Tablets?

Our Puritab request form is the easiest way to order your new tablets.

Need Warranty Assistance?

Fill out a Warranty Request Form to begin the process of getting your machine back up and running.


Need help identifying your WaterRower model?

Identify your model prior to filling out a request for warranty form.

Looking for a part?

Browse our selection of Spare Parts to find pricing, part numbers, and more.

WaterRower on Social Media

We’re here to provide tips, tricks, and helpful information when you need it most. And if you have a question, we’re here to help with that too.


Get help on Facebook

Our rapid response times will get you up and running in no time.


Find us on Twitter

Tag us in a question! @WaterRower


Service videos on YouTube

We have over 50 service videos made to simplify servicing your rower.

Still Need Help?

Our Customer Service Team is ready to respond to any questions regarding your WaterRower.