CHOOSE A PRODUCT YOU NEED HELP WITH
At each of the links below you’ll be able to find manuals, service instructions / videos, technical drawings, and replacement parts for your rower.
Our entry-level range, formerly known as the Pure VR3, VR2, and VR1 rowers.
Rowing machines with a dual-rail, fully-wooden frame. Includes models sold as the “Performance Ergometer”. Excludes VR3 / Lite.
Rowing machines featuring an aluminum monorail, with a wooden tank frame and rear leg. Includes models co-branded as “CityRow”.
Rowing machines featuring a dual-rail design and a fully-aluminum or stainless steel frame.
ERGATTA
Rowing machines featuring the integrated Ergatta tablet.
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CONTACT WATERROWER CUSTOMER SERVICE
Global Support
WaterRower has offices in 12 countries across 4 continents. In regions without a local office, we partner with trusted distributors and service providers for customer support.
Find the contact details for your local WaterRower support team below. If your country does not have direct support, please contact [email protected].
UK, Europe, Middle East, West Asia (India, Pakistan etc.), and Africa
Tel: +44 (0)20 8749 9090
Fax: +44 (0)20 8749 8600
[email protected]
China
Tel: +86-592-5923128
Fax: +86-592-5923187
[email protected]
Australia
Rest of Asia
Tel: 02 9898 1405
Fax: 02 9638 6500
[email protected]
Nordic Region (Denmark, Sweden, Norway, Finland, Iceland)
Tel: +45 22336863
[email protected]