If you need to ship your WaterRower for any reason, please hold onto the original packaging to ensure your machine will be transported without damage. An additional set of shipping boxes are available to purchase if needed. Please contact us at (401) 247-7742 for details.
Renters are responsible for shipping costs as outlined in your rental contract.
When the renter is ready to return their machine please email [email protected] to terminate the contract (must be done in writing/or by email).
From there the renter will receive the return/ repacking instructions. The machine must be packed in the original boxes. The renter must abide by WaterRower’s packing instructions which are provided to prevent damage to the rower in transit to prevent any damages to the machine during transit and to receive the remainder of their deposit.
Tossing in all components with no packing materials:The inserts for the packaging are necessary to ensure nothing moves around/ gets damaged in transit and need to be used when repacking the machine.
Disassembling the forward riser and top deck:This is a common extra step that many customers take that could actually cause damage to the machine in transit. DO NOT disassemble.
Failing to remove water out of the tank/reinserting the stopper:When the machine is being returned the water needs to be removed from the tank using the siphon pump (please remove as much as possible, there may still be about a 1⁄2 cup left in there) and reinsert the tank stopper with the plastic bag (as per the instructions) to ensure no water leaks out during transit.
Please reference this image on how your repackaged machine should look:
When sending back your rower whether you are a renter or returning parts you are liable for damage caused in shipping due to careless packaging. You may lose your deposit in the event that your rental comes back damaged due to negligence.
For direct purchases, packing materials can be reordered by contacting our customer service team. Please contact us at (401) 247-7742 for details.
Yes, at this time we do charge for the cost of the boxes (plus shipping and taxes) to send out new packing materials if you have lost the packaging for your machine.